The challenge – create transparency and efficiency
The Office of the Chief Information Officer (OCIO) of a major federal government agency wanted to create a holistic view of the various customer services it delivers and to also find a way to provide those services more efficiently and effectively.
The agency envisioned creating a cross-domain enterprise IT Services Delivery system/model that would significantly increase the OCIO’s ability to define and enforce processes, improve customer engagement, and achieve greater analytical efficiencies all through consolidated and standardized business-process automation.
The solution – Salesforce quote-to-cash and customer communities
Agility Technologies was awarded an 8(a) sole-source prime contract to deliver the solution. Leveraging our proven Agile delivery methodology, Agility kicked off three separate workstreams and delivered the project on time and on budget. This included delivery of a complex billing application, a new quote-to-cash process and a customer community interface that enabled customers to view and manage their invoices.
The solution was built on the Salesforce Sales Cloud and MuleSoft Anypoint, for legacy system integrations, platforms. The team designed and built the solution end-to-end on the Salesforce platform, leveraging Salesforce Customer Communities and eSignLive (now OneSpan) for digital signatures across all document types that required internal or external party signatures. The team built several complex workflows and ensured that all data transformation happened within the Mulesoft Integration layer prior to integration with Salesforce for processing and reporting.
The results – real-time insights across process
The standardization of business processes and use of cloud technology has eliminated the need for multiple legacy applications, spreadsheets and databases. The process has also allowed OCIO users to collaborate across different agency branches on potential leads and opportunities thus creating a more predictive pipeline for internal sales. The transparency introduced by this process has resulted in increased customer satisfaction and decreased procurement turnaround time for the office’s customers. Currently, the Salesforce solution is being used by more than 100 internal users and 500+ external customers with plans to scale the application as operations grow.
Visibility across the entire DevOps toolchain, versus a single tool, exposes overall performance, including areas in the process that may need improvement.
Connect Planning, Coding, & Orchestration Tools
Model The DevOps Pipeline
Automate Deployments By Accelerating Change
Evaluate & Monitor DevOps Process & Results
Visualize Interactions & Results Across A Pipeline Execution
Streamlining helps to lessen manual burdens on resources, reduce risk exposures, identify vulnerabilities, and improve response times to mission-critical issues.
Whether you are working on FISMA, FedRAMP ATO, PCI-DSS, or HIPAA compliance, we can design and institute strategies to better manage your risk, compliance, and governance against business objectives. Agility specializes in Identity & Access Management (IAM), Vulnerability Assessment, Penetration Testing, Cyber Risk Management & Auditing to secure access to data and applications across all endpoints. We approach and deliver projects in accordance with the NIST Cybersecurity Framework.
DevOps
We are strong believers in the principles of IT environment governance and Change Release Control. We have coached countless organizations on best practices to improve the seamless deployment of code to production on a continuous basis. Our consultants bring a deep understanding of private, public, and hybrid cloud architectures, workload types, migration patterns, and CI/CD tools. We will partner with you to identify and apply the appropriate practices and tools needed to effectively integrate code into increasingly complex, distributed, and diverse environments.
Program Management
We have experienced program managers with expertise in delivering complex, enterprise solutions within an agile framework. We collaborate closely with clients to define and deliver value across the lifecycle. For nearly a decade, Agility has applied proven planning methods and expertise with a focus on program and project goals and outcomes. Our approach to program delivery will help ensure your initiatives experience more efficient processes and controlled costs, schedules, and scope without compromising quality.
Development & Configuration
Our Certified Developers and Architects follow industry standards, design patterns, and security principles to develop enterprise solutions using both ground-to-cloud and cloud-to-cloud integration. Using cloud-based platforms, Agility can work with your teams to design and implement a range of business applications from stand-alone, low-code applications to more complex, customized applications designed to integrate into large-scale, enterprise environments and to accommodate data storage and complex business process automation.
Cloud Migration
We help organizations move to Cloud Infrastructure to accelerate their digitization plans to spur innovation, speed up go-to-market strategies, and enhance the customer experience. We help you to develop migration strategies to determine workloads to move to the cloud, which to be kept on-prem and which new capabilities and applications to add once in the cloud. Use cases defined upfront enables our customers to create a solid strategy and sets the foundation for a trouble-free migration.
Enterprise Architecture
Agility architects the overall application landscape, including design, data synchronization, ATO compliance (FedRAMP), and integrations with other Information systems. We build business architectures with a focus on outcomes while standardizing and optimizing processes. Our approach is to holistically analyze end-to-end processes for EA to help BPM evolve from a project to a center of excellence (CoE).
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