by Hammaad Salik
Salesforce Support

Comprehensive solution
for Salesforce Support.

We can help you tackle any challenge you might encounter
with our high-quality response.

WORK WITH US
Sales Cloud is a cloud-based application designed to help your salespeople sell smarter and faster by centralizing customer information, logging their interactions with your company, and automating many of the tasks salespeople do every day. This means they’ll spend less time on administration and more time closing deals. For sales managers, Sales Cloud gives real-time visibility into their team’s activities, so forecasting sales with confidence is easy.

With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. When your customers have questions, your customer service team needs to be equipped to answer them quickly and easily. Service Cloud gives agents the tools to deliver an outstanding customer experience, enabling them to work faster and more productively, which improves customer satisfaction and reduces costs.

With the community cloud, you can build communities to gain deeper relationships with customers or provide better service by enabling customers to find information and assist each other online. You can also connect your external channel partners, agents, or brokers to reduce friction and accelerate deals. And you can empower employees to connect and collaborate wherever business takes them. See our case study.

Marketing Cloud is the platform for delivering relevant, personalized journeys across channels and devices — enabling marketers to deliver the right message at the right time throughout all phases of the relationship. Marketing Cloud includes integrated solutions for customer journey management, email, mobile, social, web personalization, advertising, content creation and management, and data analysis.

To make Salesforce even better integrate it with the apps you already use. From productivity to marketing to collaboration and beyond,  you can integrate your Salesforce to the other applications essential for your business.

We at Agility provide our clients with several options of flexible arrangements and insight into best practices. Whether you are looking for full support or just need to bridge the gap in your existing support structure, we will work with you to come up with the best solution.
Are you looking for a centralized team of Salesforce experts who are capable of providing in-depth technical support, including services like incident fixing, change implementation, problem analysis, environment maintenance and health checks, staff training, and software testing? Do you need a support service that can be scaled and tailored to deliver exactly what your business needs, when you need it?
We aim to provide a comprehensive solution to the challenges inherent in implementing, maintaining, and optimizing Salesforce for your day-to-day operations. Agility’s Salesforce team provides certified experts in Administration, Sales Cloud, Service Cloud, Chatter, Communities, and Custom Development.
Our unmatched expertise allows our consultants to resolve basic and complex issues quickly in areas like business process optimization, customization, system administration, dashboards, reporting, workflow and many more.

Get the best out of your Salesforce Solution!

Supporting and maintaining a system like Salesforce requires both broad and deep knowledge. It’s difficult to
concentrate that sort of technical expertise within your business and keep it there. Finding the right talent is hard. Hanging
onto it is harder. We can help.

Get Salesforce Audit

SALESFORCE SUPPORT FEATURES

  • Responsive Application Services provide clients with unlimited use of an extensive Service Catalog of Salesforce administration, configuration, and data management services for a predictable monthly price.
  • Proactive Services are Agility’s recommendations to drive best practices, increase user adoption, retire technical debt, implement the latest and greatest from Salesforce release notes, and achieve better business outcomes from your Salesforce investments.
  • Critical Production Support provides clients with a mutually agreed response time for critical issues to cover any customization and integration.

TARGET SUCCESS METRICS

Resolution Time

-20%

Cost Reduction

-30%

System Usage

+15%

Technology Partners

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