With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. When your customers have questions, your customer service team needs to be equipped to answer them quickly and easily. Service Cloud gives agents the tools to deliver an outstanding customer experience, enabling them to work faster and more productively, which improves customer satisfaction and reduces costs.
With the community cloud, you can build communities to gain deeper relationships with customers or provide better service by enabling customers to find information and assist each other online. You can also connect your external channel partners, agents, or brokers to reduce friction and accelerate deals. And you can empower employees to connect and collaborate wherever business takes them. See our case study.
Marketing Cloud is the platform for delivering relevant, personalized journeys across channels and devices — enabling marketers to deliver the right message at the right time throughout all phases of the relationship. Marketing Cloud includes integrated solutions for customer journey management, email, mobile, social, web personalization, advertising, content creation and management, and data analysis.
We at Agility provide our clients with several options of flexible arrangements and insight into best practices. Whether you are looking for full support or just need to bridge the gap in your existing support structure, we will work with you to come up with the best solution.
Salesforce integration consultants at Agility brings a decade long CRM experience to help you integrate Salesforce with other complex systems seamlessly. We can develop custom integration modules, fine-tune integration apps from AppExchange, and use the integration platforms (Mulesoft ESB & CloudHub) for connecting SaaS & enterprise applications in the cloud and on-
premise. As a result, you get a cost-effective integration that helps you to:
Connect the front office (Sales, Marketing, and Customer Support teams) with the back office (Finance, HR, Production, IT, and Logistics departments).
Automate end to end business processes.
Enhanced user experience with a single authentication (SSO) across tools.
Get a 360-degree information view across your Enterprise.
Build an application network with secure, reusable reliable integrations and APIs.
- Direct integration solution. This is a direct API or database integration between Salesforce and another system. It provides flexibility and points of integration; this option will satisfy the need for mutual data exchange between two systems.
- Middleware based solution. This solution connecting applications, data, and devices, both on-premises and in the cloud with an API-led approach. This will suit any integration project with multiple systems exchanging a High volume of data.
INTEGRATION CHALLENGES WE SOLVE
Today’s organizations have multiple applications as they choose best of breed solutions for their business functions. Currently, IT departments spend nearly two-thirds (63%) of their time ‘running the business’ and resolving integration problems, rather than focusing on innovation and development. Our Salesforce integration consultants advise on an optimum integration plan and assist with projects of any complexity, including solving the following challenges:
Integration with multiple systems provided by different vendors.
Integration of cloud-based Salesforce to on-premises systems.
Lack of Reusability and Self-service.
Complex integration scenarios that require flexible and scalable solutions.
Need for full visibility of information flows between integrated applications.
Real-time data synchronization.
CUSTOMER SUCCESS METRICS
Forrester Total Economic Impact (TEI) study found enterprise customers realize 445% ROI with MuleSoft’s Anypoint Platform over three years.
API & Integration Maintenance