With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. When your customers have questions, your customer service team needs to be equipped to answer them quickly and easily. Service Cloud gives agents the tools to deliver an outstanding customer experience, enabling them to work faster and more productively, which improves customer satisfaction and reduces costs.
With the community cloud, you can build communities to gain deeper relationships with customers or provide better service by enabling customers to find information and assist each other online. You can also connect your external channel partners, agents, or brokers to reduce friction and accelerate deals. And you can empower employees to connect and collaborate wherever business takes them. See our case study.
Marketing Cloud is the platform for delivering relevant, personalized journeys across channels and devices — enabling marketers to deliver the right message at the right time throughout all phases of the relationship. Marketing Cloud includes integrated solutions for customer journey management, email, mobile, social, web personalization, advertising, content creation and management, and data analysis.
To make Salesforce even better integrate it with the apps you already use. From productivity to marketing to collaboration and beyond, you can integrate your Salesforce to the other applications essential for your business.
We at Agility provide our clients with several options of flexible arrangements and insight into best practices. Whether you are looking for full support or just need to bridge the gap in your existing support structure, we will work with you to come up with the best solution.
With a decade of experience in CRM development, Agility Technologies provides Salesforce implementation services, including consulting, configuration, tuning the platform and custom development, migration, and integration. We also deliver support and enhancement services. We help to support sales, service, and marketing efforts for various industries such as manufacturing, retail, healthcare, finance and banking, public sector, telecommunication and more.
Support and enhancement services include further tuning of Salesforce features and processes to meet your organizational changes. They also entail implementing App Exchange products and developing of custom apps that may be required to see to your business needs arising after the implementation.
We help you transform your business through technology-enabled reengineering to enhance employee and customer experiences. Starting with your digital strategy and transformation goals, we then align on desired outcomes, ultimately designing Salesforce to optimize every business process. Agility helps you design an outcomes-driven Salesforce solution by:
- Establishing consensus on Key Result Areas
- Understanding the needs of your customers and employees
- Prioritizing technology adoption for maximum impact
Achieve your Salesforce Implementation Success
Whether you are looking for Lead Conversion, Increase in Sales Revenue, Employee and Partner Engagement, or Customer Retention.
Agility has solutions to achieve these objectives. The results will come from our Salesforce implementation services delivered
efficiently and timely by our team.
SALESFORCE IMPLEMENTATIONS BENEFITS
With our Salesforce implementation methodology, businesses of different industries have an opportunity to:
Seamlessly automated business processes. We automate multiple sales and customer service-management processes, such as campaign management, lead conversion, order to cash, install based management. Depending on your business needs, we can use default Salesforce process automation functionality or code-based customizations to automate business processes of enterprise complexity. As a result, you’ll be able to better manage multiple sales territories, external partners, products and services and improve customer satisfaction.
Get a Easy to adopt Salesforce Solution. We know how to deliver a seamless user experience, which makes working with a Salesforce solution easy and helpful for sales managers and salespeople, customer service managers and agents.
Benefit from the Rapid Virtual Implentation Approach. We practice a phased approach to solution delivery and provide you with a solution that works in compliance with your requirements, with the project’s costs kept under control. Almost all our implementations are managed virtually, meeting customer expectations while being cost-effective. We achieve this by maximizing technology usage and incorporating collaborative tools. Our methodology involves well-defined project phases clearly outlining participation from all relevant stakeholders. To facilitate accurate information exchange we use templates from our library to achieve Rapid Virtual Implementation.
CUSTOMER SUCCESS METRICS